FirstStep’s approach to improving performance and developing leaders is centered on our client’s strategies.  Our goal is to ensure that the leadership systems, talent management systems, performance management systems, and training & development systems are all integrated with and supportive of the organization’s strategies.  We believe that communicating strategies and aligning the efforts of the organization’s workforce with them is vital to achieving competitive advantage.

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Strategic Competencies Identifying and mapping core competencies at all levels of an organization from frontline workers to senior executives Aligning performance systems with strategic plans to develop key competencies and leverage them for competitive advantage Developing leadership models and leadership development programs supportive of organizations' visions, values, and ethical codes of conduct Designing and administering custom organizational and industry assessments including: customer satisfaction surveys, leadership assessments, employee attitude surveys, training needs analyses, as well as a wide variety of strategic business surveys Designing state-of-the-art performance management systems that integrate all aspects of talent management and employee development from on-boarding and engagement through career planning and succession